FAQ

 ORDERS

Q. HOW WILL I KNOW IF I PLACED MY ORDER SUCCESSFULLY?
A. Once you place your order, you should receive a confirmation email that includes an order number and details of the order. If you’re unsure of whether your order was submitted, please contact us at olga.minijetsetter@gmail.com so that we can look into it for you.

Q. HOW CAN I MODIFY MY ORDER?
A. If your order hasn’t shipped yet, please contact us at olga.minijetsetter@gmail.com and specify the changes that you’d like to make. If the changes can be made to your order, we will confirm these changes once made. Changes can only be made to order prior to shipment, once the order has been shipped, no changes are possible.

Q. HOW CAN I CORRECT MY SHIPPING ADDRESS?
A. If after placing your order you notice that the shipping address is incorrect, please send an e-mail to olga.minijetsetter@gmail.com detailing your order number as well as the correct mailing address. We will then make the changes required to your order information in order for the package to be shipped to the right address. Please note that once your order has been shipped, we cannot change shipping information.

Q. WHEN WILL MY ORDER SHIP?
A. We’re a small business and life with kids gets busy! We do our best to ship out your orders as quickly as possible. Order fulfillment will typically take up to 5 business days. Once it’s enroute to you, shipping is fast! We work with top tier shipping providers to get you your packages as quickly as possible.

For any rush orders, please email us at: olga.minijetsetter@gmail.com and we will do our best to accommodate.

Q. CAN I PICK UP MY ORDER?
A. Unfortunately, we don't offer pick up. For local orders, check out our fast and affordable delivery option.

Q. DO YOU OFFER PRICE ADJUSTMENTS?
A. We currently do not offer price adjustments as our promotions can only be applied at the time of purchase. Promotional offers cannot be applied to previous purchases and cannot be combined with any other promotion.

SHIPPING AND RETURNS

Q. HOW DO YOU DETERMINE THE COST OF SHIPPING?

A. Shipping prices are determined straight from the carriers. The cost of the shipping depends on the weight of your entire order and its destination from our warehouse.

All delivery time frames are estimates only. There are no guaranteed delivery dates however, if your order does not arrive after 15 days, please let us know.

Keep in mind that weather, package volume, and customs overseas can still delay packages unexpectedly and delivery dates are estimated on when most packages arrive.

Q. HOW DO I EXCHANGE OR RETURN MY ORDER?
A. Unfortunately, we do not offer returns or exchanges at this time.

Q. CAN I TRACK MY SHIPMENT?
A. All of our shipping method's offer tracking information, so you’ll receive an automated email with the tracking info when it ships out

Q. HOW DO I KNOW IF I AM IN THE LOCAL DELIVERY ZONE?
A. Our local delivery radius is 30km. If you qualify for local delivery, Trexity will show up as a shipping method at checkout. If you are outside of the 30km radius, Trexity will not be given as an option.

Simply plug in your shipping information to see if you're in our local delivery zone.

PRODUCTS

Q. I RECEIVED A DEFECTIVE ITEM. WHAT DO I DO?
A. We’re sorry that you received a defective item and we invite you to send us details and pictures to olga.minijetsetter@gmail.com so we can find a solution.

Q. I’M ORDERING A GIFT, HOW CAN I GIVE YOU FURTHER INSTRUCTIONS?
A. You can provide us with any instructions regarding your order at checkout, or you can write to us at olga.minijetsetter@gmail.com and we’ll take care of the rest.

DECLINED ORDERS

Q: WHY IS MY ORDER BEING DECLINED?
A: Credit card charge attempts are normally declined due to a mismatch of billing information. If the billing information you entered does not match up exactly with the information on file with your card issuing bank, the transaction may be declined. Please double check the full name and full address on file with your card issuer, and make sure the same correct information is entered into the billing fields when placing an order.
If the billing information is correct, then please double check that the card number, expiration date and security code are all being entered correctly as well.

Q: MY ORDER ATTEMPT WAS DECLINED, BUT WHY DO I SEE MULTIPLE CHARGES ON MY ONLINE STATEMENT?
A: When order attempts are made and then declined, this means no transactions were processed for the credit card, and no funds were processed for these transactions.

Certain banks and credit card companies place holds on user’s cards for order attempts, even if no actual transaction takes place.

Transaction holds on credit cards usually pass within 24 – 48 hours and this process is entirely out of our hands and is solely at the discretion of the issuing banks.

Any further questions regarding the hold process should be directed to your issuing bank.